Frequently Asked Questions About Express Gati Packers and Movers
This page answers common questions about pricing, process, safety, and special moving requirements. If your question is not covered, contact the team using the phone number or enquiry form on this website.
General Questions
1
What is Express Gati Packers and Movers and how long have you been operating?+
Express Gati Packers and MoversBefore booking, review the insurance policy, exclusions, claim deadlines, and required documents. Keep the written quote, inventory, delivery record, and any evidence needed to support a claim.Important: We are NOT associated with Express Gati Express Ltd (the courier company) — we are an independent packing and moving service provider.
2
Is Express Gati Packers and Movers IBA approved?+
Yes, 100% IBA (Indian Banks' Association) approvedMoving costs depend on the route, volume of belongings, access conditions, packing requirements, and selected services. Request an itemised written quote and confirm payment, deposit, tax, and cancellation terms before booking.
3
In which cities does Express Gati Packers provide services?+
Express Gati Packers operates in 150+ cities across 28 states in India. Major metros: Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad. Tier-2: Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Nagpur, Surat, Vadodara, Kanpur, Patna. Plus international shifting to 40+ countries.
4
What services does Express Gati Packers offer?+
Complete range: Home Shifting, Local Shifting, Office Relocation, Car Transportation, Bike Transportation, Warehousing & Storage, International Shifting, Packing & Moving Services, Corporate Relocation, IT Equipment Moving, Showroom Shifting, Pet Transport,We aim to make moving easier through clear communication and careful planning. Contact the team to discuss your requirements, confirm service availability, and request a written quote.
5
How do I book Express Gati Packers for my move?+
Multiple booking options: Call +91 88263 03770 (24×7), WhatsApp +91 88263 03770, email info@expressgatipackers.co.in, ya Please contact our team to discuss your moving requirements and confirm the available services.. Response within 15 minutes. Free home survey scheduled, written quote provided, booking confirmed — zero advance required for most moves.
Pricing & Payment Questions
6
How much does Express Gati charge for home shifting?+
Depends on distance, home size, services: Local 1 BHK ₹3,300-9,000. Local 2 BHK ₹4,300-13,300. Inter-city 1 BHK ₹10,000-24,000. Inter-city 2 BHKMoving costs depend on the route, volume of belongings, access conditions, packing requirements, and selected services. Request an itemised written quote and confirm payment, deposit, tax, and cancellation terms before booking.See detailed pricing here.
7
Is advance payment required?+
Zero advance for most moves. Only inter-state long-distance moves require 20-30% token advance. Anyone demanding 50%+ advance is a scam — verify Express Gati booking directly with our official numbers.
8
What payment methods do you accept?+
All modes: Cash, UPI (Google Pay, PhonePe, Paytm), Bank Transfer (NEFT/RTGS/IMPS), Debit/Credit Card, EMI optionsMoving costs depend on the route, volume of belongings, access conditions, packing requirements, and selected services. Request an itemised written quote and confirm payment, deposit, tax, and cancellation terms before booking.
9
Do you provide GST invoices?+
Yes, Express Gati Packers is GST-registered. Proper GST invoice provided for every move — useful for corporate reimbursement or input credit claim. Individual customers can also request GST bills.
10
What if prices increase after booking?+
Price-lock guarantee — our written quote is final. Only if your actual items are significantly more than survey (20%+ additional volume), revision discussed transparently before move. Otherwise, quote is binding.
Process & Timing Questions
11
How many days before the move should I book?+
3-4 weeks advance ideal for preferred dates. Peak season (March-June, month-end weekends) sometimes 6+ weeks advance needed. Last-minute bookings (1-3 days) possible with premium pricing. Same-day emergency moves available at 1.5x rates.
12
How long does a home shift take?+
Local shifts: 1 day (6-10 hours). Delhi-Mumbai: 3-5 days transit. Delhi-Bangalore: 4-6 days. Mumbai-Chennai: 3-5 days. Packing 1 day, transit as per distance, unloading 1 day.
13
Can I track my shipment?+
Yes, 100% shipments GPS-trackedConfirm the pickup and delivery schedule, available shipment updates, and a contact for questions during transit. Estimated times can vary with distance, traffic, weather, and route conditions.
14
What if there's a delay in delivery?+
We aim to make moving easier through clear communication and careful planning. Contact the team to discuss your requirements, confirm service availability, and request a written quote.proactive communicationStorage options vary by facility, access arrangements, security measures, duration, and insurance terms. Ask for the inventory process, access rules, monthly charges, and conditions for releasing your belongings.
Safety & Insurance Questions
15
Is my shipment insured?+
Yes, transit insurance included. Options: Basic transit (3% of declared value) covers damage/loss during transport. All-risk insurance (3-5%) covers handling, accidental damage, loading. Insurance certificate emailed pre-loading. Claims 48-hour resolution.
16
What if my items get damaged?+
Please contact our team to discuss your moving requirements and confirm the available services.Before booking, review the insurance policy, exclusions, claim deadlines, and required documents. Keep the written quote, inventory, delivery record, and any evidence needed to support a claim.
17
Are your packers background verified?+
Yes, all staff background-verified. Police verification, Aadhaar verification, previous employer reference checks. 200+ hours professional training. Confidentiality agreements for corporate clients.
18
Are valuables safe?+
We recommend NOT putting jewellery, cash, or important documents in the truck. Customer should carry these personally. For expensive items (electronics, antiques, art), declared-value insurance available. Our trained crew handles valuables with extra care.
19
What packing materials do you use?+
Premium, never-reused materials: 5-ply corrugated cartons, bubble wrap, stretch film, foam sheets, wooden crates, packing paper, heavy-duty tape, clear labels. Fresh, factory-sealed materials arrive for each move.
Special Situations
20
Can you move a piano, chandelier, or antique furniture?+
Yes, we have specialized teams for special items. Pianos need 4-6 person team with dolly. Chandeliers need careful disassembly. Antiques need custom wooden crates. Inform during survey. Premium handling with declared-value insurance.
21
What about my plants and pets?+
Plants: We provide plant relocation services. Specialized packing in ventilated boxes. Local moves yes, inter-city with limitations (depending on distance and plant type). Pets: Partnership with certified pet transport companies. We coordinate; separate specialized handling.
22
Do you shift large appliances like refrigerator and AC?+
Yes, appliances expertly handled. Refrigerators: 24-hour advance defrost, water drained, gas stabilization during transit. ACs: Gas charging recommended pre-dismantling (sometimes by separate AC technician). Washing machines: water drained, drum secured. All standard service.
23
Can I store items temporarily with Express Gati?+
Absolutely. Warehousing services from 1 day to multiple years. 1 BHK items ₹3,100/month, 2 BHK ₹4,100/month, 3 BHK ₹5,300/month. Climate-controlled, 24×7 monitored, fully insured. Learn more.
24
Do you provide packaging service only (without transport)?+
Yes. Packing-only serviceWe aim to make moving easier through clear communication and careful planning. Contact the team to discuss your requirements, confirm service availability, and request a written quote.
25
Can I help with packing or should I stay out of the way?+
Customer supervision is welcomed and encouraged. Be present, ask questions, observe. Just avoid physically interfering with active packing (safety reason). Direct instructions to team leader, not individual packers. Your presence ensures transparency.
Cancellation & Refund
26
What's the cancellation policy?+
7+ days before: Full refund. 3-7 days: 90% refund. 1-2 days: 75% refund. Same day: 50% refund. After move started: No refund. Medical emergencies, deaths — case-by-case flexibility.
27
Can I reschedule my move?+
24-hour advance: Free rescheduling. Same-day rescheduling: ₹500-1,000 fee may apply. Subject to crew availability for new date. Peak season rescheduling tougher.
Still Have Questions?
Contact the team by phone, WhatsApp, or email. Confirm current support hours and the expected response time.
- 24×7 multilingual support
- 15 minute response time
- Free consultation
- No obligation quotes